Privacy Policy

Last updated: May 4, 2026

MCY Site Services, LLC d/b/a SiteBotics ("we," "us," or "our") operates sitebotics.io (the "Site") and develops vertical SaaS for trade businesses, including PoolLogix for custom pool builders. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

What information is collected

We collect the following categories of personal information:

Contact Information: Full name, email address, business name, mobile phone number (when provided during a demo or sales conversation), business address, and role or title.

Demo and Sales Records: Records of phone calls, video demos, text messages (SMS), emails, and inquiries related to evaluating SiteBotics products.

Communication Records: Notes from demo calls, sales conversations, emails, and SMS exchanges with our team.

Technical Information: IP address, browser type, device information, and pages visited on our Site (via our hosting provider's aggregated, anonymized analytics).

SMS Consent Records: When you provide verbal consent to receive SMS during a phone call or video demo, we log your consent along with a timestamp, the staff member who confirmed your consent, and the phone number opted in.

How data is used

We use the information we collect for the following purposes:

  • To respond to demo requests and sales inquiries
  • To schedule, confirm, and follow up on product demos
  • To communicate with you about SiteBotics products via SMS, email, and phone
  • To send transactional notifications including demo confirmations, scheduling updates, and account-related service updates
  • To respond to inquiries submitted through our contact channels
  • To process applications for PoolLogix and other SiteBotics products
  • To comply with legal, tax, and regulatory obligations
  • To improve our products, Site performance, and customer experience
  • To prevent fraud and enforce our Terms of Service

SMS opt-in details

SiteBotics collects mobile phone numbers to send transactional SMS messages related to product demos, sales conversations, and account communications.

Program Name: SiteBotics SMS Program
Program Type: Transactional / Non-Marketing

How customers opt in:

  1. Provide verbal consent during a phone call or video demo with our team at (832) 979-6133. Our team will explicitly confirm your consent to receive SMS communications and log the timestamp and the staff member who confirmed your consent.
  2. Provide written consent via email reply confirming you wish to receive SMS communications, sent to info@sitebotics.io.

Consent is not a condition of evaluating, demoing, or purchasing any SiteBotics product.

Types of SMS messages sent:

  • Demo and meeting confirmations
  • Scheduling updates and reminders
  • Sales conversation follow-ups
  • Account and service updates
  • Responses to inquiries

Message frequency: Varies based on the status of your sales conversation or account. Typically 1 to 4 messages per active conversation.

Fees: Message and data rates may apply per your mobile carrier's plan.

Opt-out: Reply STOP to any message at any time to unsubscribe from SMS communications. You may also reply UNSUBSCRIBE, CANCEL, END, or QUIT. After opting out, you will receive a final confirmation message and will no longer receive SMS from us.

Help: Reply HELP to any message for assistance, or contact us at (832) 979-6133.

Rejoining: To resume SMS communications after opting out, re-opt in through any of the methods listed above.

For full details, see our SMS Compliance Policy.

No mobile information sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

This no-sharing policy applies specifically to:

  • Mobile phone numbers collected during opt-in
  • SMS consent records and timestamps
  • Mobile device identifiers

Mobile opt-in data is used solely for the purpose of providing service-related SMS communications to the customer who provided consent.

How information is used with service providers

We use trusted service providers, and only as needed to operate our business, to perform specific functions:

  • Email Delivery: Google Workspace (for transactional and operational email delivery)
  • SMS Delivery: Twilio (for transactional SMS delivery only)
  • Website Hosting: Vercel
  • Sales and CRM: GoHighLevel (for managing sales conversations and contact records)

These service providers act on our behalf to perform specific functions and are bound by contractual obligations to protect your information. We do not authorize them to use your information for their own purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

We may disclose your information if legally required, such as in response to a court order, subpoena, or government investigation, or if necessary to protect our legal rights or the safety of others.

Cookie and tracking information

Our Site uses minimal cookies and tracking technologies. Vercel, our hosting provider, may collect aggregated, anonymized analytics about Site usage including page views, referrer, and approximate geographic region. We do not use third-party advertising cookies or tracking pixels for marketing purposes.

You may disable cookies through your browser settings.

Data security practices

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • SSL/TLS encryption for all data transmitted via our Site
  • Access controls and authentication for internal systems and CRM
  • Regular security updates and monitoring of our hosting environment
  • Limiting employee and contractor access to personal information on a need-to-know basis

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

User rights

Depending on your state of residence, you may have the following rights regarding your personal information:

  • Right to access: Request a copy of the personal information we hold about you
  • Right to correction: Request correction of inaccurate or incomplete information
  • Right to deletion: Request deletion of your personal information (subject to legal retention requirements, such as tax records)
  • Right to unsubscribe from SMS: Opt out of SMS communications at any time by replying STOP
  • Right to unsubscribe from email: Opt out of email communications via the unsubscribe link in any email
  • Right to update information: Request updates to your contact information at any time

We do not sell your personal information. You can request written confirmation of this.

To exercise any of these rights, contact us at info@sitebotics.io or call (832) 979-6133.

Data retention

We retain personal information for as long as necessary to provide services, comply with legal obligations (including tax and accounting records, typically 7 years), resolve disputes, and enforce agreements. SMS opt-in consent records are retained for the duration of the opt-in and at least 4 years thereafter.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly. Our SMS program is intended for users aged 18 or older.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our Site and services after any changes constitutes acceptance of the updated Privacy Policy.

Contact us

If you have questions about this Privacy Policy or how we handle your information:

MCY Site Services, LLC d/b/a SiteBotics
Email: info@sitebotics.io
Phone: (832) 979-6133
Website: sitebotics.io